Questions, answered
with clarity.
Everything you need to know before buying, paying for, and using your digital subscription.
Subscriptions
What subscriptions do you provide?
We provide selected OTT, music, AI, creativity, and social media services. Visit the subscription gallery for the currently available products and plans.
Are the subscriptions genuine?
Digital Trust IT Services provides genuine access or the agreed service for each listed product. Product availability and plan features can vary, so please check the product information before ordering.
Can I request a product that is not listed?
Yes. Send us the product name on WhatsApp and our team will check availability and pricing for a custom request.
Payment
Which payment methods do you accept?
We accept payments through the options shown on the checkout page, including eSewa, Fonepay, Khalti, and UPI. Scan the QR code and keep your payment confirmation screenshot.
Why do I need to upload a payment screenshot?
Our team manually verifies the payment screenshot before activating access. This helps us match your payment to your order and keeps the process clear for both sides.
What should I do if I entered the wrong details?
Contact us on WhatsApp as soon as possible with your order details. We will review the information and guide you before activation.
Delivery & support
How quickly will I receive access?
After payment verification, we aim to deliver access as quickly as possible. Timing can depend on the product and the information provided in your order.
What if my access stops working?
Contact support promptly with your order reference and a description of the issue. We will troubleshoot the access and consider a replacement according to our refund policy.
How can I contact Digital Trust?
Message our team directly on WhatsApp at +977 980-9472847. Include your name, product, and order reference so we can help faster.