Refund eligibility
Because subscriptions are digital products delivered after payment, refunds are considered individually rather than issued automatically.
- A refund may be approved when we cannot provide the purchased service or an agreed replacement.
- If access fails shortly after delivery, contact us with your order details so we can troubleshoot or replace the access.
- Approved refunds are returned through the original payment method when possible.
Replacement support
Our first step is usually to restore access or provide a suitable replacement. Please do not change account details or share access before contacting support, as this can make verification more difficult.
- Keep your payment screenshot and order reference available.
- Report access problems promptly after delivery.
- Follow the setup or account-use instructions provided with your subscription.
Situations not covered
A refund is generally not available when the service was used successfully, the subscription period has expired, or the issue results from unsupported use or a customer changing the account.
Refunds may also be declined for duplicate requests, incorrect product selection after delivery, or failure to provide reasonable information needed to verify the order.
How to request a refund
Send us a WhatsApp message with your name, order reference, product, payment screenshot, and a short description of the issue. We aim to respond within one business day.
Contact Digital Trust SupportThis policy is intended as general service guidance. Product-specific terms communicated at the time of purchase may also apply.